Right of withdrawal

You are entitled to cancel your order up to 14 days after receipt without notice. After the cancellation of your order you will have 14 days left to return your product. You will then be credited with the full order amount including shipping. Only the costs for returning from home to the webshop are at your own expense. If you make use of your right of withdrawal, the product will be returned to the vendor in the original condition and packaging with all supplied accessories and – if reasonably possible. To use this right, you can contact us at info@terrafibreeurope.com. After approval, the return form can be completed and sent with the return shipment. We will then refund the due amount within 14 days after your return has been returned, provided that the product has already been returned in good order.

Exceptions to returns

The hemproll and hemp mats can be cut to size according to the specifications of the customer who requests them separately from Terrafibre Europe (the dimensions are in cm’s/inches). The specifically tailored products cannot be returned and are therefore exceptions to the right of withdrawal.